Welcome to MEENA’S ONLINE WHOLE SALE MART! We strive to provide you with a seamless shopping experience for all your wholesale needs. Our shipping and returns policy is designed to ensure your satisfaction with every purchase. Please review the following information carefully:
1. Shipping Information:
- Processing Time: Orders are typically processed and dispatched within [X business days] of receiving payment. During peak seasons or promotional periods, processing times may vary.
- Shipping Methods: We offer various shipping methods to accommodate your preferences and delivery requirements. You can select your preferred shipping option during checkout.
- Shipping Charges: Shipping charges are calculated based on the weight, dimensions, and destination of your order. The shipping cost will be displayed at checkout before you complete your purchase.
- Delivery Time: Delivery times vary depending on your location and the shipping method chosen. Estimated delivery dates will be provided at checkout for each shipping option.
2. Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status and location of your package.
3. Returns & Exchanges:
- Return Eligibility: We accept returns for eligible products within [X days] of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- Return Process: If you wish to return an item, please contact our customer support team at contact@meenaonlinestore.com to initiate the return process. Please provide your order number and reason for the return.
- Return Shipping: You will be responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of your items.
- Refunds: Upon receiving and inspecting the returned item, we will issue a refund to the original payment method used for the purchase. Refunds are typically processed within [X business days] of receiving the returned item.
- Exchanges: If you would like to exchange an item for a different size, color, or variant, please contact our customer support team to arrange for an exchange. Additional shipping charges may apply for exchanges.
4. Damaged or Defective Items:
- In the unlikely event that you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will work with you to resolve the issue promptly and provide a replacement or refund as necessary.
5. Contact Us:
If you have any questions or concerns about our shipping and returns policy, please don’t hesitate to contact us at contact@meenaonlinestore.com. Our customer support team is here to assist you with any inquiries or assistance you may need.
By shopping with MEENA’S ONLINE WHOLE SALE MART, you agree to abide by our shipping and returns policy as outlined above.